Conditions d’utilisation

Effective Date: July 24, 2026

Welcome to Tapis Dbouk. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and services.

Throughout these Terms, "Tapis Dbouk," "we," "our," and "us" refer to Tapis Dbouk, and "you" or "customer" refers to any individual or entity accessing or using our services.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or are using our services under the supervision of a parent or legal guardian.

  • You are legally capable of entering into binding agreements.

  • The information you provide is accurate, complete, and up to date.

2. Products and Services

Tapis Dbouk offers carpets, rugs, runners, floor coverings, and related home furnishing products.

We strive to ensure that all product descriptions, specifications, dimensions, pricing, and images are accurate. However:

  • Colors may vary slightly depending on your device's display settings.

  • Handmade products may have slight variations in texture, dimensions, or appearance that are characteristic of their craftsmanship.

  • Product images are intended for illustration purposes and may appear differently depending on room styling or photography.

  • We reserve the right to modify or discontinue products without prior notice.

3. Pricing

All prices displayed on our website are subject to change without prior notice.

We reserve the right to:

  • Correct pricing errors at any time.

  • Cancel orders containing incorrect pricing information.

  • Modify promotional offers or discounts without notice.

Applicable taxes, shipping fees, and additional charges will be displayed during checkout where applicable.

4. Orders and Acceptance

Placing an order does not guarantee acceptance of that order.

We reserve the right to:

  • Refuse or cancel any order at our discretion.

  • Limit quantities purchased per customer.

  • Request additional information before processing an order.

  • Cancel orders suspected of fraud or unauthorized activity.

You will receive an order confirmation once your purchase has been successfully placed. An order is considered accepted when it has been processed and prepared for shipment or collection.

5. Payment Terms

We offer payment methods made available at checkout.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.

  • The information provided is accurate and complete.

Payments are securely processed by authorized third-party payment providers. Tapis Dbouk does not store complete payment card information on its servers.

6. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Our standard delivery estimates are:

  • Beirut: 1–2 business days

  • Other areas within Lebanon: 2–4 business days

  • International deliveries: 4–7 business days

Delivery times may vary due to:

  • Weather conditions

  • Customs procedures

  • Carrier delays

  • Public holidays

  • Exceptional circumstances beyond our control

Customers are responsible for ensuring that delivery information is accurate at the time of purchase.

7. Order Changes and Cancellations

Order modifications or cancellations may be requested before shipment.

Once an order has been dispatched, we may be unable to cancel or modify it.

We reserve the right to refuse cancellation requests where fulfillment has already commenced.

8. Exchanges and Returns

We want you to shop with confidence at Tapis Dbouk.

Products may be eligible for exchange subject to the following conditions:

  • Exchange requests must be submitted within the applicable exchange period communicated at the time of purchase.

  • Products must be returned unused, clean, and in their original condition.

  • Products must be returned in their original packaging whenever possible.

  • Customers are responsible for return shipping costs unless the item received is incorrect or defective.

  • Customized, special-order, or clearance items may not be eligible for exchange unless otherwise stated.

We reserve the right to refuse exchanges that do not comply with our exchange requirements.

9. Product Care

Customers are responsible for following recommended care instructions provided with their products.

Improper use, cleaning, or storage may affect product performance and appearance. Tapis Dbouk shall not be liable for damage resulting from improper maintenance or misuse.

10. Intellectual Property

All content appearing on our website, including but not limited to:

  • Logos

  • Product photography

  • Product descriptions

  • Graphics

  • Website designs

  • Text

  • Videos

  • Marketing materials

is the property of Tapis Dbouk or its licensors and is protected by applicable intellectual property laws.

You may not:

  • Copy or reproduce website content.

  • Use our images for commercial purposes without authorization.

  • Modify or distribute our materials without prior written permission.

11. Website Usage

You agree not to:

  • Violate any applicable laws or regulations.

  • Attempt unauthorized access to our systems.

  • Interfere with website functionality or security.

  • Upload malicious software or harmful content.

  • Use our website for fraudulent or unlawful purposes.

We reserve the right to restrict or terminate access to our website where misuse is suspected.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Tapis Dbouk shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits or business opportunities.

  • Delivery delays caused by third-party carriers.

  • Technical interruptions or website unavailability.

  • Damages resulting from misuse of products.

  • Events beyond our reasonable control.

Our total liability relating to any order shall not exceed the amount paid for the product giving rise to the claim.

13. Warranty Disclaimer

Except where otherwise required by applicable law, products and services are provided on an "as available" basis.

While we make reasonable efforts to maintain accurate information and uninterrupted services, we do not warrant that:

  • The website will always be error-free or uninterrupted.

  • Product images will display identically across all devices.

  • Services will always remain available without technical interruptions.

Nothing in these Terms limits any rights that may not be excluded under applicable consumer protection laws.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the Republic of Lebanon, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Lebanon unless otherwise required by applicable law.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on our website unless otherwise stated. Continued use of our website following such changes constitutes acceptance of the revised Terms.

17. Contact Information

For any questions regarding these Terms of Service, please contact us:

Tapis Dbouk

By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Service.