Privacy policy

Effective Date: July 24, 2026

At Tapis Dbouk ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely through third-party payment providers)

  • Order history

  • Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited

  • Time spent on our website

  • Referral sources

  • Cookies and similar tracking technologies

Marketing Information

If you subscribe to our marketing communications, we may collect information relating to:

  • Email preferences

  • Promotional campaign interactions

  • Website browsing behavior for personalization purposes

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Provide customer support.

  • Deliver products and arrange shipments.

  • Communicate regarding purchases, deliveries, exchanges, and returns.

  • Improve our website and customer experience.

  • Send promotional offers and newsletters when you have opted in.

  • Prevent fraud and enhance website security.

  • Comply with legal and regulatory obligations.

  • Analyze website performance and customer preferences.

3. Payment Information

We do not store your complete payment card information on our servers.

Payments made through our website are securely processed by authorized third-party payment providers that comply with industry security standards. These providers may collect and process payment information according to their own privacy policies and security practices.

4. Shipping and Delivery

To fulfill your orders, we may share necessary information including:

  • Your name

  • Delivery address

  • Phone number

  • Order details

with our shipping and logistics partners solely for the purpose of delivering your purchases.

5. Marketing Communications

If you choose to receive promotional communications from us, we may send:

  • Product updates

  • Exclusive offers

  • Collection launches

  • Promotional campaigns

  • Store announcements

You may unsubscribe from our marketing communications at any time by following the instructions provided within our emails or by contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Remember customer preferences

  • Analyze website traffic

  • Enhance shopping experiences

  • Deliver relevant advertisements and promotions

Cookies may include:

  • Essential website cookies

  • Performance and analytics cookies

  • Marketing cookies

  • Functional cookies

You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

7. Third-Party Services

We may use trusted third-party service providers including:

  • Payment processors

  • Shipping and logistics providers

  • Website analytics services

  • Email marketing platforms

  • Customer support systems

  • Advertising and remarketing platforms

These service providers only receive information necessary to perform their services and are required to maintain appropriate security measures.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

  • Destruction

While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and customer requests

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

When information is no longer required, it is securely deleted or anonymized where appropriate.

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Withdraw consent for marketing communications.

  • Request information regarding how your data is processed.

To exercise any of these rights, please contact us using the details provided below.

11. Children's Privacy

Our website and services are not directed toward individuals under the age required by applicable law to provide consent independently. We do not knowingly collect personal information from children without appropriate authorization.

12. International Data Transfers

If your information is transferred or processed outside your country of residence, we take reasonable measures to ensure that appropriate safeguards are implemented to protect your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Any changes will become effective immediately upon publication on this page unless otherwise stated.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Tapis Dbouk

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.