Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your “order history” section on your account page on the website.
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via “contact us” form.
Yes, we do accept returns subject to fulfilment of the following conditions: – The item must have been sold on our online store – The item shouldn’t have been used in any way – The item should have its original packaging with all the tags etc. – The return or exchange request is made within 7 days of delivery. To request for a return, please reach out to support by submitting your request via “contact us” form. A member of our support staff shall respond as soon as possible.
We do accept exchanges and they follow the same conditions as returns. – The item must have been sold on our online store – The item shouldn’t have been used in any way – The item should have in its original packaging with all the tags etc. – The return or exchange request is made within 30 days of delivery To request an exchange, please submit your request via “contact us” form. A member of our support staff shall respond as soon as possible.
Shipments are reflected as RTO (returned to origin) under the following circumstances: – Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address – The address could not be found because either it was incomplete or the pin code was wrong – You or someone at your delivery address refused to accept the order Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through ‘contact us’ form for any modification of the order.
Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through ‘contact us’ form.
Yes, we do have four branches in Lebanon (Sarba – Haret Hreik – Hadat – Saida), and we have an online e-commerce website that offers express delivery service all over the world.